Flower Ordering and Delivery

We strive to make the ordering process as simple and secure as possible. "I've ordered from FTD and 1-800 Flowers, but yours was the most efficient, easy, and clear process of the three... plus a few bucks cheaper for similar products." -- Kelly D. [See more customer testimonials here]

You'll be happy to know that we respect our customers' privacy and we do not sell or share our customer lists with other companies. We do not release our customers' personal information, including name, address, or credit card number to any third party, unless required by law. We may on occasion contact our customers to make them aware of special offers or discounts. We promptly honor all removal requests.

  High Security Online Ordering 

Yes, using your credit card at our website is safe! We use high security (128-bit) e-commerce services, so your transaction data is encrypted for maximum protection before it leaves your browser. This means you can provide your credit card information with absolute confidence that it will remain safe. Since our system is completely automated, there is no need for a human to see your credit card number.

To guard against the possibility of fraud, we may contact the financial institution which issued the credit card to confirm the identify of the card holder. We also log the customer's Internet (IP) address, which can be used to determine the physical location of the person placing the order. These steps are normal precautions that most online merchants use to ensure the safety of their customers and cardholders.

  Same-Day Delivery in U.S. and Canada 

In the U.S. and Canada, same-day delivery by a local florist is generally available Monday through Friday if your order is received before 12:00 noon in the recipient's timezone - excluding peak floral delivery periods. Otherwise, next-day delivery is the norm.

Orders for Saturday must be received by 4PM EST on Friday to guarantee Saturday delivery. Also, please note that Saturday delivery may not be available in certain areas, as some florists close early.

Flowers can not be delivered to PO boxes - we must have a valid street address. Delivery in some rural areas may not be possible, or may require an extra charge. We will contact you if this applies to your order.

For International orders (outside the USA and Canada) please allow three full business days for your order to arrive.

NOTE: When indicated on the product description page, we will use FedEx Overnight service to make delivery. Please click here for important details on FedEx shipping.

  Was My Order Delivered?

The members of our global FTD floral network are reliable professionals, and we trust them to deliver each order on time. Standard protocol in the floral industry is to notify the sender only when there is a problem - so as a rule, we do not provide delivery confirmation. You can safely assume your order was delivered on the date you specified, subject to the exceptions below regarding Sundays and Holidays.

If you are not sure a delivery was completed, PLEASE contact the recipient first and ask if the item was received. If you find that an order was not delivered on time, do contact us and we will check with the assigned florist right away.

  Peak Floral Delivery Periods 

IMPORTANT -- At peak floral delivery periods, such as the days preceding Valentine's Day, Easter, Mother's Day, Thanksgiving and Christmas, please order at least two days in advance to ensure timely delivery. Items requested for delivery near a holiday may be delivered the day BEFORE or AFTER the date requested. If this is not acceptable, please specify in the comments that we should cancel the order if delivery on the requested date is not possible.

Delivery service is usually NOT available on Sundays, since most florists are closed. Items requested for delivery on a Sunday may be delivered the day BEFORE or AFTER the date requested. If this is not acceptable, please specify in the comments that we should cancel the order if delivery on the requested date is not possible.

NOTE: When indicated on the product description page, we will use FedEx Overnight service to make delivery. FedEx delivery is NOT available on Sunday or Monday. Please click here for important details on FedEx shipping.

For USA/Canada orders received at least two business days in advance (excluding peak floral delivery periods), we will be happy to honor requests whenever possible for AM delivery, PM delivery, or delivery by a specific afternoon time (e.g., by 4:00 PM). Please note, however, that in some cases delivery may not be possible within the specific time constraints requested, due to circumstances beyond our control.

Sorry, we cannot accept special delivery time requests for FedEx or international orders.

Charge your online purchase with Visa, MasterCard, or American Express. Prices for each item are displayed online in U.S. dollars. Delivery charges as shown apply to each item purchased.

If you are not completely satisfied with the quality of one of our products, please contact us or the delivering florist within 24 hours of receipt of product, by email or phone, and we will cheerfully provide a replacement or make other appropriate arrangements.

CANCELLATIONS: If you wish to cancel an order before it has been delivered, contact us by phone or email. We will refund the purchase price, minus the handling/delivery fee shown on the product description page. In cases where an order is cancelled because delivery was not possible on the requested date, we will refund the full amount of the order.

For your shopping convenience, a wide variety of popular items may be viewed online. Each of these beautiful gifts is individually designed with the freshest flowers available, and many are offered in a variety of sizes and prices to meet differing budgets. Of course, while the items shown are all representative of overall style, color scheme, and value, specific flowers and containers may vary in some cases due to design interpretation, availability, or to meet our quality standards.

Special requests (specific flowers, colors, containers, etc.) will be passed on to the delivering florist, but are not guaranteed (while they will do their best to accomodate). For best results, if you have a special request, please place your order 72 hours in advance.

In some metro areas, the price of roses may be significantly higher than the prices given on this website. If this is the case, we will contact you for permission to change your order.

For additional information or assistance, contact us by email to send comments and questions or give us a call. Our toll-free phone number in the U.S. and Canada is 1-866-389-4729.